A Study on the Effectiveness of the Online Platform in Tertiary Education in a Malaysian University





online learning, learning process, tertiary education


In many facets of our lives, the internet has become indispensable. The internet's role in transforming education has significantly altered both teaching and learning. The ability to learn online has been made feasible by the internet. Nguyen (2015) asserted that this had piqued the curiosity of many researchers and educators who want to use it to strengthen and advance student learning. This small-scale quantitative study examined how well employing online learning works in tertiary education at a Malaysian university. A total of 20 undergraduates from various faculties took part in an online survey. The survey covered both the benefits and drawbacks of online learning. 75% of the undergraduates agreed that using online resources allowed them to take control of their own learning. The results also reveal that, despite having the opportunity to learn conveniently and flexibly through the online platform, undergraduates still consider face-to-face classes a better approach to pursuing their degrees. Using the research findings as a guide, the researchers recommend that instructors using online learning take into account the relevance of the content and solutions, student support, and interaction between students and teachers for effective learning.

Author Biographies

Ng Yim San, Universiti Sains Malaysia

Ng Yim San, a senior English language teacher at Universiti Sains Malaysia (USM), has taught the language in Malaysia at primary, secondary and university levels for 33 years. She holds a B.A in English Language and Literature Studies and an M.A. in Linguistics and English Language. Her areas of interest are learner autonomy and blended learning.

Hai Lin Chan, Universiti Sains Malaysia, Malaysia

Chan Hai Lin has just graduated with a Bachelor of Arts degree majoring in English from Universiti Sains Malaysia. Her areas of interest include academic writing, foreign languages and the psychology of language.


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How to Cite

Ng, Y. S., & Chan, H. L. (2022). A Study on the Effectiveness of the Online Platform in Tertiary Education in a Malaysian University. AsiaCALL Online Journal, 13(5), 68–82. https://doi.org/10.54855/acoj.221355



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